COM 295 Final Exam Guide
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1 The career summary section of a résumé should provide the candidate's ________.
objective for the job search
memberships, awards, certifications and licensure, and activities
list of personal references
major accomplishments, abilities, and attributes
2 Javier is an editorial manager at a publishing company. He wants to give one of his supervisors an "Employee of the Year" award. Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?
Jenny, who helps her employees develop the skills that will allow them to advance
Jon, who sets short- and long-term deadlines for every project and meets them promptly
Paul, who is the best copy editor and proofreader in the department
Ayesha, who always takes on extra work to help the department meet its deadlines
3 Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the consumer, and for the company's shareholders, indicates a sense of _________.
4 Your coworker LaRita has asked you to review her slide presentation. You notice that it is difficult to recognize and process the most important ideas and information. To help her fix this, what will you recommend that she change?
She should limit her text to five words per line and three to four lines per slide.
She should include a compelling image every few slides.
She should choose dark backgrounds and text colors.
She should use bold or italics to highlight key ideas.
5 Lori is using secondary research to develop a business report. How can she write her report in a way that demonstrates originality in thought?
Generate her own conclusions and recommendations
Use the most current documentation guidelines
Adopt a methodical approach to decision making
Cite all her research sources
6 Your résumé should tell a story of:
the value can provide to a company
everything you have learned and done in your previous job
how you plan to improve your areas of weakness
your educational accomplishments
7 In order to focus your presentation on people, you should:
make individuals and groups the subject of your sentences
use a lot of "I" statements
include as many photographs as possible in your slides
avoid using presentation software or other technology
8 In the context of developing persuasive messages, which of the following is most likely to help you demonstrate a voice of competence?
adopting the tone of mass advertising such as over-the-top appeals
developing strong ideas in the interest of your audience
focusing only on logical appeals
using only emotional appeals in your persuasive messages
9 Rick is trying to schedule a video teleconference with colleagues at several locations. To do so, he needs to coordinate their schedules and also check to see if the company needs to invest in any additional resources to make it happen. By addressing coordination and resource issues, he is dealing with:
10 A mistake that many job applicants make while creating résumés is:
trying to display everything they do well
highlighting only a few of their abilities and attributes
neglecting to include areas they need to improve on
forgetting to include their hobbies and other interests
11 Bao is conducting a study that compares the cost of keeping print messages on file versus storing digital messages in the cloud. What aspect of communications relates to the storage of messages?
12 A colleague asks you for advice on how to understand the audience of his persuasive message. Which of the following pieces of advice will you offer?
Wait until the message is perfected before choosing the right audience.
Focus on their values and not their needs.
Consider the psychological principles that impact people's decisions.
Ask as few questions as possible to avoid annoying them.
13 Which of the following should contain all your research sources and should be provided at the end of your report?
the executive summary
the reference list
table of contents
14 Which of the following is useful advice on conducting business across cultures with those who have limited English ability?
Use slang and jargon instead of literal language as much as possible.
Allow those with limited English ability enough time to process their thoughts into English.
Speak at your normal, regular pace instead of speaking slowly as this may be viewed as disrespectful.
Determine a person's level of communication proficiency within the first few moments of your interactions with them.
15 _____ is the process of converting meaning into messages composed of words and nonverbal signals.
16 Which of the following is a trait of individualists?
They communicate directly to efficiently deal with work tasks and outcomes.
They stay in relationships even when they are no longer mutually satisfying.
They tend to follow the perceived dreams and goals of the group as a matter of duty.
They tend to stay in contact with and work through extended networks.
17 Which of the following is typically included in the reviewing stage of writing an effective business message?
ensuring the communication is fair
identifying the primary message and key points
setting a positive and other-oriented tone
finding the needs of the audience
18 In the context of persuasive messages, validating your readers means that you are:
overcoming objections by providing counterpoints
providing solid reasons why your product, service, or idea benefits readers
demonstrating a business need—a gap between what is and what could be
recognizing and appreciating others' needs and preferences as legitimate
19 _____ noise occurs when communicators apply different meanings to the same words or phrases.
20 Which of the following is true of documenting secondary research sources?
Writers can use a variety of documentation systems, including MLA and APA styles.
Ideas that are summarized do not require documentation.
The only thing that has to be documented is a direct quotation.
Statements that are paraphrased do not require documentation
21 Gregor, who works at a textbook company, has put together a presentation proposing that the company save money by getting its images from less expensive stock photo sites. Gregor needs to present his idea to the executive committee. Considering the content of his presentation, which of the following people on the committee should he most try to influence?
The marketing director
The editorial director
The design director
The production editor
22 Which of the following is an example of projected cognitive similarity?
Rico assumes that all cultures are inferior to his culture.
Bill assumes that the cultural stereotypes shown in the popular media are true.
Deirdre assumes that other cultural groups have the same values as hers.
Elana assumes that no two cultures are alike in terms of values and norms.
23 In order to design your slides to facilitate ease of processing, you should:
use complex charts for complex information
limit your text to ten words per line
use at least one compelling image on every slide
provide as much information as possible on every slide
24 Vanessa has been assigned the task of creating an effective business message aimed at improving the productivity of the employees in her company. In the process of creating the business message, she studies the background of the employees, their needs, and priorities. To which step of the planning process for developing influential messages does Vanessa's action typically belong?
25 Which of the following is true of competence?
It is often evaluated by one's track record of achievements.
It increases when individuals focus on connecting with others.
It has grown less important in the post-trust era.
It is innate and cannot be gained through experience.
26 Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?
27 By doing audience analysis, Radika discovers that the people she will be giving her sales presentation to know very little about her product. Because of this, she is likely to decide to:
spend more presentation time informing the audience
involve them in her presentation
eliminate bulleted and numbered lists from her slides
use only emotional appeals in her presentation
28 One of the first tasks to accomplish when developing a presentation is to:
use headings to create a storyboard
gather content for an effective review
develop effective slides
understand the needs of your audience
29 Which of the following is an example of psychological noise?
Jenna's boss does not take her complaint seriously because construction noise prevented him from hearing it.
Jenna's boss does not take her complaint seriously because he thinks teenagers always exaggerate.
Jenna's boss does not understand that when she says a product is "bad," she means she likes it.
Jenna's boss does not understand what she tells him because his hearing aid battery dies.
30 Which of the following is typically included in the drafting stage of writing an effective business message?
setting a positive and other-oriented tone
ensuring that the communication is fair
identifying the primary message and key points
finding the needs of the audience
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